Refund & Return Policy – Luxury-Brand.in

Last Updated: 23 November 2025

Thank you for shopping with Luxury-Brand. We value your trust and aim to provide premium quality products and a smooth shopping experience. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns & Replacement

We accept returns or replacements only under the following conditions:

  • You received a damaged product

  • You received a defective product

  • You received the wrong product / wrong model / wrong color

To be eligible, customers must raise a request within 48 hours of delivery with unboxing video proof.

Unboxing Video Requirement

To validate claims, customers must provide:

  • A clear uncut unboxing video showing the parcel from all sides

  • Video must show the shipping label clearly

  • Video must show the issue (damage, defect, or incorrect item)

Without proper proof, we cannot approve returns or refunds.

2. Non-Returnable / Non-Refundable Items

Returns or refunds will not be accepted in the following cases:

  • Change of mind or dislike of product

  • Size or fit issues

  • Minor color variation due to lighting or screen display

  • Damage caused by mishandling after delivery

  • Improper or missing unboxing video

3. Exchange / Replacement Process

If approved after review:

  • We will arrange reverse pickup from your address

  • Once the product is received and inspected, we will ship the replacement within 3-7 working days

4. Refund Process

Refunds are issued only in cases where replacement is not available or cannot be fulfilled.

Refund method:

  • Refunds will be sent to the original payment source (Online payment only)

  • Refund processing time: 7-10 working days after product inspection

Cash on Delivery (COD) Orders

For COD orders, refunds are provided as:

  • Store Credit / Coupon Code equal to the paid amount (valid for future purchases)

  • No direct cash/bank refund for COD orders

5. Order Cancellation

  • Orders can be cancelled within 1 hour of purchase only, if they are not shipped

  • Once dispatched, no cancellation is allowed

6. Shipping Charges

  • Shipping charges are non-refundable

  • Return shipping cost may be deducted in case of non-eligible return reasons

7. Important Notes

  • Luxury-Brand reserves the right to approve or reject return/refund requests

  • Misuse of return policy or fraudulent claims may lead to account restrictions

8. Contact for Support

For any return or refund request, please contact us via email with order details and proof.

Email: support@luxury-brand.in

Address: Surat, Gujarat, India

Thank you for choosing Luxury-Brand.
We appreciate your understanding and cooperation.